Refund policy
Return & Refund Policy
At Shop Lazzy, return eligibility, time limits, and conditions depend on the supplier and the product. We do not apply one return window to every item.
Review any return information provided for your item. If the applicable terms are not shown or are unclear, please contact us before purchasing or starting a return so we can confirm the supplier-specific requirements. Please contact us promptly about a return because the applicable time limit may vary.
Nothing in this policy limits your rights or remedies under applicable consumer protection law.
Return Eligibility
To be eligible for a return, your item must generally be in the same condition in which you received it, unworn or unused, with tags when applicable, and in its original packaging. Proof of purchase may be required.
Starting a Return
Please contact Shop Lazzy before returning any merchandise. Do not send a return to the address shown on your order, package, or other correspondence unless Shop Lazzy specifically instructs you to do so.
Because Shop Lazzy offers products supplied and fulfilled through different suppliers and fulfillment partners, return instructions and return locations may vary by product. Once your return is approved, we will provide the appropriate return instructions.
Items returned without prior authorization may not be accepted or may experience delays in processing.
Damaged, Defective, Incorrect, or Missing Items
Please contact us as soon as possible if your order arrives damaged, defective, incomplete, or if you receive the wrong item. We will review the issue and work with you to provide an appropriate resolution. Photos or other documentation may be requested.
Non-Returnable Items
Certain products may not be eligible for return, including personalized or custom-made products, gift cards, perishable goods, personal-care or hygiene products that have been opened or used, and items marked final sale. Additional restrictions may apply when required for health, safety, or legal reasons.
Exchanges
Product availability may vary. If you would like a different size, color, or item, contact us and we will let you know whether an exchange is available. In some cases, the original item may need to be returned and a new order placed.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.
Original shipping charges may be non-refundable unless the return is due to an error by Shop Lazzy, a damaged or defective product, or otherwise required by law.
Order Cancellations
Customers may request cancellation of an order within 15 minutes of placing the order, provided the order has not already been fulfilled or shipped. Because orders may be transmitted to our suppliers and fulfillment partners quickly, cancellation requests are not guaranteed if processing or fulfillment has already begun. After the 15-minute cancellation window has passed, or if the order has already shipped, the applicable return process will apply.
Return Shipping
For approved returns that are not due to a damaged, defective, incorrect, or otherwise faulty item, customers are responsible for return shipping costs unless otherwise stated or required by law. If an item arrives damaged, defective, or incorrect, please contact Shop Lazzy before returning the item so we can provide the appropriate instructions. Return shipping requirements and return locations may vary depending on the product and fulfillment partner.
Contact Us
If you have questions about a return or refund, please contact Shop Lazzy through the contact information provided on our website.
Please do not mail products to Shop Lazzy without first receiving return authorization and instructions.